How can we help?

FAQ ๐Ÿฆ‹

Size Guides

Ring sizes

If youโ€™re not quite sure which size is right for you, refer to our size guides. Theyโ€™re located underneath the available sizes for each of our products.

All ring sizes are listed in US sizes.

Not sure what your ring size is?

Not sure what size you are? Amazon has plenty of ring sizers available that are very affordable!

Shipping

Do you ship overseas?

Yes! We ship to all the following countries:

Australia, New Zealand, United States, United Kingdom, Canada

Argentina, Austria, Brazil, Denmark, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Ise of Man, Italy, Lithuania, Mexico, Netherlands, Norway, Poland, Portugal, Romania, South Africa, Spain, Sweden, Switzerland, Ukraine

Don't see your country on the list? Email to me know!

Do you offer express shipping?

Yes, we offer Express shipping at checkout.

How can I track my order?

After your order has been shipped you will receive an email with all the tracking details.

If you have not received a shipment confirmation email, then that means it is still being packaged up at our Studio and will be shipped out soon!

To track your order please use the button above, or alternatively go to the Australian Post website and enter your tracking number.

Processing & shipping times

Processing at Studio - as Halo Fiction is currently a one-woman-run business, order processing times are currently 1.5-2-week's time (not including pre orders). However, I am working very hard to shorten this window so you can receive your products sooner!


Shipping Times

Australia: 3-5 business days

USA, Canada & UK: 10-15 business days

Worldwide: 12-15 business days

Please note that these are estimated delivery times and are not guaranteed. Actual delivery times may vary depending on your location, shipping method, and other factors beyond our control.

Shipping & delivery policy

Please ensure that your delivery address is accurate and complete. We are not responsible for any delays or delivery failures caused by incorrect or incomplete addresses.

If you experience any issues with the delivery of your order, please contact us using the contact form below. We will work with the carrier to resolve the issue as quickly as possible.

Pre Orders

When will my pre order ship?

All pre orders will have the estimated shipment date on the product page.

How do pre orders work?

Pre orders give you the opportunity to be among the first to receive an item once it becomes available. A pre order works just the same as any other order, but the item is shipped to you as soon as it becomes available in our studio.

HALO AMOUR VS. HALO FICTION

HALO AMOUR X FICTION

Both are us! Recently we under went a cheeky little brand update to match our vision moving forward!

Halo Amour is our new flagship name and Halo Fiction has become our collection name for all our bookish inspired pieces and offical author collabs.

Product Care

Caring for Sterling Silver

To keep your sterling silver jewellery looking its best, it's important to care for it properly. First, avoid exposing your jewellery to harsh chemicals or abrasive materials, which can scratch or damage the surface. When not in use, store your jewellery in a dry and cool place, such as a jewellery box or the soft cloth pouch it arrived in. To clean your sterling silver jewellery, use a soft cloth and a mild soap and water solution. Avoid using abrasive cleaners or scrubbing too hard, as this can damage the surface.

Caring for Stainless Steel

Stainless steel jewellery is water-resistant and highly durable, making it a popular choice for jewellery that is worn daily and exposed to the elements. Unlike other metals, stainless steel does not easily rust or tarnish, even when exposed to water or moisture. However, it is still recommended to remove your stainless steel jewellery before swimming, showering, or engaging in water-related activities to avoid any potential damage from harsh chemicals or prolonged exposure to water. Additionally, it's important to dry your jewellery thoroughly after exposure to water to prevent any water spots or stains. With proper care and maintenance, your stainless steel jewellery can last for a long time and continue to look great.

Caring for Gold & Silver Plated

To keep your silver and gold plated jewellery looking its best, it's important to avoid exposing it to harsh chemicals, such as perfumes, lotions, and cleaning products. Additionally, it's important to avoid wearing your jewellery while swimming, showering, or engaging in water-related activities. When you're not wearing your jewellery, store it in a cool, dry place, such as a jewellery box or pouch. To clean your silver and gold plated jewellery, use a soft cloth and mild soap and water. Avoid using abrasive cleaners or brushes, as these can scratch the plating and cause it to wear off more quickly.

What is the difference between the metals?

Sterling silver is a precious metal made from 92.5% pure silver and 7.5% other metals. Sterling silver jewellery is highly resistant to tarnish and scratches, making it a popular choice for daily wear.

Stainless steel is a popular choice for jewellery due to its durability, affordability, and resistance to tarnish and corrosion. It is a type of alloy made from a combination of steel and other metals. Stainless steel jewellery is water-resistant and highly durable, making it a great choice for jewellery that is worn daily and exposed to the elements.

Gold/silver plated jewellery is made from a base metal (such as copper or brass) and coated with a thin layer of gold/silver. This type of jewellery is more affordable than solid gold/silver or other precious metals, but it is less durable and can wear down over time. The plating can also wear off, exposing the base metal underneath.

Bespoke Rings

Our bespoke rings include Feyre's Ring, Bryce's Ring, Elain's Ring and Manon's Ring. Crafted with semi precious stones these rings has been carefully designed and created. It is because of this these rings are to be handled with care.

Jewellery Storage

Jewellery should be stored in a clean, dry, and cool place, away from direct sunlight and humid areas. With your order you will receive your jewellery in a soft Halo Fiction pouch which is perfect for storage and travelling.

Refunds, Returns & Exchanges

Lodging your return

Please click the button below, or alternatively click here to apply for a return.

Returns policy

At Halo Fiction we have a 30-day money back guarantee from the day your order is received. Your journey with Halo Fiction is important to us, we hope that each piece you receive adds a touch of wonder to your life. If your experience is anything less, weโ€™re dedicated to making it right. To qualify for a return or refund, items must be in their original condition and housed in their original packaging.ย 

Please contact us to find out if your order is eligible for a return or refund.

Ring exchange policy

Received your ring and it doesn't fit? Not to worry! We offer exchanges for ring sizing - please use the button below to apply for an exchange within seven days of receiving your order.

Exclusions

We cannot issue exchanges or returns for the following:

Earrings - due to hygiene reasons we cannot offer returns for earrings. If you receive you earrings and they are damaged or defected please contact us immediately.

Sale items - due to limited stock we cannot do exchanges or returns on sale items.

Licensing

Licensed products

At this point in time Halo Fiction is not licensed with Sarah J Maas or any other authors. However, we are actively pursuing licensing agreements to support the amazing authors we love so much.

Product Warranty

Warranty Policy - General

All jewellery comes with a three-month warranty from the date of purchase. If you experience any defects or issues with your jewellery within this period, please contact us for repair or replacement options.

Warranty Policy - Bespoke Rings

We have a six-month warranty covering our bespoke rings.

All bespoke rings are hand-made, it is because of this that some claws holding the stones may not have been placed firmly enough. If you happen to loose a stone - we will replace the ring for you at a moments notice.

About Us

The Halo Story

Want to find out how this all started?! Click HERE for the story.

Get in touch

Have questions about your order, or a general enquiry?